24/7 Support


24/7 Support

Our ticketing system has been designed to be intuitive and self-managing, but events can always throw curve balls, we get that. We also get that events happen 24 hours-a-day, 7 days-a-week, which is why our support staff are always on hand to assist with your queries through your personal support dashboard. Our team has worked across all events and sectors including racing, football and ticketing so we can see things from your perspective.

Unlike other ticketing companies, Future Ticketing is more than just ticketing - we believe in people and we believe in relationships.

In this section

Client Success Manager

As a client of Future Ticketing, your dedicated Client Success Manager is on hand from the start to help you with your initial implementation and set-up. They can provide advice and information about the best ways to use the system and work with you to grow your business, generate additional revenues and improve your fan and customer engagement. In recent years our clients have seen an average increase in sales by 15% during their first year with us, and a 80% increase in digital/online sales.

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As part of your Future Ticketing implementation, you will have access to our expert Training Manager that will enable you to set up and customise your Future Ticketing dashboard. 

Our Training Manager will train your team and create bespoke training plans for departments or casual staff teams.

Use your Future Ticketing dashboard to initiate a live-chat with one of our skilled representatives David, James, Sasha or Veronica. Our staff are vastly experienced in running events so we know your queries need to be answered quickly and efficiently at any time of the day or night. Book a demo

Access the client support portal 24/7/365 on your dashboard, which contains a trove of knowledge based articles,FAQs, videos and tutorials to guide you through all aspects of our ticketing system and event queries and challenges.These are updated regularly and include any new developments or additional features to the system.

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