Benefits
How we support you
Support from people who understand your world. Almost all of our team have worked in events, so we understand the pressures, pace and priorities of your organisation. You’ll have a dedicated Account Manager, backed by a Client Success Manager, with responsive support through live chat and email—plus fortnightly release notes to keep you up to date with what’s new.
21.3%
Increase in revenue
Year-on-Year
49%
Season ticket holders purchasing
an in-seat F&B package
Faster
access control and reduced
entry queues
Increase in revenue
Year-on-Year
Season ticket holders purchasing
an in-seat F&B package
access control and reduced
entry queues
Built for You
Account Management
A layered approach to account management, providing the right level of support and guidance based on your organisation’s size and requirements.
Dedicated Client Success Manager
Work with a dedicated client success manager who understands your organisation and provides ongoing strategic support and guidance.
Live Chat & Email Support
Access fast, responsive support through live chat and email to resolve issues and keep your operations running smoothly.
Ongoing Support
Continuous support across your business, ensuring the platform is fully aligned with departmental needs and company-wide data and performance goals.
Performance & Partnership Reviews
Regular performance and partnership reviews to ensure continuous improvement, alignment, and long-term success.
Release Notes
Stay informed with client-centric innovations through clear, ongoing product release notes, detailing updates, improvements, and new features delivered every fortnight.
Training & Onboarding
A layered onboarding approach designed to get your team up and running quickly, with structured training tailored to your operational needs.
Video Tutorials
On-demand video tutorials to help your team learn quickly and maximise platform usage at any time.
