Waterford Suir Valley Railway

Waterford Suir Valley Railway (WSVR) is Ireland’s longest narrow-gauge railway, situated in Kilmeaden, Co. Waterford, just 10km from Waterford city. This scenic railway runs alongside the Waterford Greenway and along the banks of the River Suir, offering visitors a unique glimpse into the historical significance of railways in Ireland and their impact on education, industrial development, tourism, and social life.

Challenge
In early 2020, the WSVR team sought a modern ticketing system that could meet several key requirements:

• Integration of online ticketing with capacity management.
• A user-friendly back-end for efficient team management and administration.
• Autonomy for the team to handle all event aspects, including ticketing, pricing, reporting, and finance.
• Seamless integration with their existing website.
• A streamlined and quick purchase experience for customers.

Solution
In 2022, WSVR adopted the Future Ticketing platform, which provided the comprehensive solution they needed. Key features utilized by WSVR include:

• Online and In-Person Advance Sales: The platform supports both online and on-site ticket sales, catering to a wide range of customer preferences.
• Timed Entry Slots: This feature allows for the management of visitor flow and enhances the overall experience by preventing overcrowding.
• Capacity Management Flexibility: The system enables the quick adjustment of compartments within individual time slots or bookings based on demand, providing exceptional operational flexibility.
• Real-Time, Live Sales Reporting: The platform offers real-time insights into sales, helping the team make informed decisions promptly.

By partnering with Future Ticketing, WSVR has successfully streamlined its ticketing operations, enhancing both administrative efficiency and customer satisfaction. This partnership underscores the railway’s commitment to preserving its historical legacy while embracing modern technological advancements to improve the visitor experience.